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CUSTOMER EXPERIENCE SPECIALIST

CUSTOMER EXPERIENCE SPECIALIST


Cuore is a 24/7 high volume Inbound/Outbound Sales and Customer Service Call Center dedicated to helping each individual achieve their highest earning potential! We represent several major brands of products and services.

We are looking to add to our WORLD-CLASS Customer Service Full-Time Team!!!

Our Customer Service Specialists provide service, product information, solutions and relevant details by providing functional guidance and assistance to current and potential customers.

 

Job Responsibilities:

Work within multiple platforms.

Provide an excellent customer experience by being courteous, knowledgeable and professional.

Absorb information & relay to a potential customer in a clear, concise, natural manner.

Respond to customers’ questions.

Use product knowledge to inform/educate customers.

Provide information about products and services.

Record details of customer interaction and resolution.

Deal directly with customers by telephone, LiveChat and email.

Obtain and evaluate all relevant information to handle product and service inquiries

Resolve customer issues via multiple forms of communication.

 

Job Expectations:

To utilize client specific platform and scripting to complete assigned tasks;

Adhere to the client specific guidelines for customer communication.

Provide an excellent customer experience in all interaction.

Uphold all company policies and procedures including but not limited to; attendance, punctuality, and/or behavior requirements as outlined by CUORE.

 

Key Competencies:

Interpersonal skills

Communication skills - verbal and written

Active listening skills

Problem analysis and enhanced problem-solving skills

Attention to detail and accuracy

Customer service orientation

Adaptability

Initiative

Critical Thinking

Proficient in navigating multiple computer platforms

Ability to motivate and empower

You must be an empathetic problem solver with a drive to help others.

 

Skills/Qualifications:

Excellent phone etiquette and articulate communication skills

Ability to quickly answer Frequently Asked Questions (FAQs)

Excellent computer skills; coachable personality; service-oriented nature

Critical thinking/Problem Solving abilities

High school diploma or equivalent

Customer Service experience - REQUIRED

 

To join our expanding team, these are the qualities we are looking for:

2 Years experience in a complex customer service environment

Open availability including evenings and weekends.

 

Pay Rate:  Starting @ $12.00/Hour and up to $14.00/Hour based on skill set, prior experience and job responsibilities.

 

Job Type: Full-time


 

 

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