CUSTOMER EXPERIENCE SPECIALIST
Cuore is a 24/7 high volume Inbound/Outbound Sales and Customer Service Call Center dedicated to helping each individual achieve their highest earning potential! We represent several major brands of products and services.
We are looking to add to our WORLD-CLASS Customer Service Full-Time Team!!!
Our Customer Service Specialists provide service, product information, solutions and relevant details by providing functional guidance and assistance to current and potential customers.
Work within multiple platforms.
Provide an excellent customer experience by being courteous, knowledgeable and professional.
Absorb information & relay to a potential customer in a clear, concise, natural manner.
Respond to customers’ questions.
Use product knowledge to inform/educate customers.
Provide information about products and services.
Record details of customer interaction and resolution.
Deal directly with customers by telephone, LiveChat and email.
Obtain and evaluate all relevant information to handle product and service inquiries
Resolve customer issues via multiple forms of communication.
To utilize client specific platform and scripting to complete assigned tasks;
Adhere to the client specific guidelines for customer communication.
Provide an excellent customer experience in all interaction.
Uphold all company policies and procedures including but not limited to; attendance, punctuality, and/or behavior requirements as outlined by CUORE.
Communication skills - verbal and written
Active listening skills
Problem analysis and enhanced problem-solving skills
Attention to detail and accuracy
Customer service orientation
Proficient in navigating multiple computer platforms
Ability to motivate and empower
You must be an empathetic problem solver with a drive to help others.
Excellent phone etiquette and articulate communication skills
Ability to quickly answer Frequently Asked Questions (FAQs)
Excellent computer skills; coachable personality; service-oriented nature
Critical thinking/Problem Solving abilities
High school diploma or equivalent
Customer Service experience - REQUIRED
To join our expanding team, these are the qualities we are looking for:
2 Years experience in a complex customer service environment
Open availability including evenings and weekends.
Pay Rate: Starting @ $12.00/Hour and up to $14.00/Hour based on skill set, prior experience and job responsibilities.
Job Type: Full-time