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Customer Service Specialist

CUSTOMER SERVICE SPECIALIST

Cuore is a 24/7 high volume Inbound/Outbound Sales and Customer Service Call Center dedicated to helping each individual achieve their highest earning potential! We represent several major brands of products and services.

 

We are looking to add to our WORLD-CLASS Customer Service Full-Time Team!!!

Our Customer Service Specialists provide service, product information, solutions and relevant details by providing functional guidance and assistance to current and potential customers.

 

Job Responsibilities:

  • Present, promote and sell products/services to prospective customers
  • Recommend products to fit customer needs.
  • Provide an excellent customer experience by being courteous, knowledgeable and professional.
  • Respond to customers’ questions.
  • Use product knowledge to educate customers.
  • Provide information about products and services.
  • Record details of customer contacts and actions taken
  • Deal directly with customers by telephone
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Keep records of customer interactions.

Job Expectations:

  • To utilize client specific platform and scripting to complete assigned tasks;
  • Use sales skills to engage customers and product knowledge gain potential customers.
  • Adhere to the client specific guidelines for compliance and sales.
  • Provide an excellent customer experience on all calls.
  • Uphold all company policies and procedures including but not limited to; attendance, punctuality, and/or behavior requirements as outlined by CUORE.

Key Competencies:

  • Interpersonal skills
  • Communication skills - verbal and written
  • Active listening skills
  • Problem analysis and enhanced problem-solving skills
  • Attention to detail and accuracy
  • Customer service orientation
  • Adaptability
  • Initiative
  • Critical Thinking
  • Proficient in navigating multiple computer platforms.
  • Ability to motivate and empower.
  • You must be an empathetic problem solver with a drive to help others.
  • Skills//Qualifications:
  • Excellent phone etiquette and articulate communication skills;
  • Demonstrated ability to swiftly answer Frequently Asked Questions;
  • Basic computer skills; coachable personality; service-oriented nature.
  • Critical thinking/Problem Solving abilities
  • High school diploma or equivalent
  • Customer Service experience - REQUIRED

To join our expanding team, these are the qualities we are looking for:

 

  • A written description of how you resolved a customer service issue must be submitted along with a resume.
  • Open availability including evenings and weekends.

Pay Rate:  Starting @ $12.00/Hour and up to $14.00/Hour based on skill set, prior experience and job responsibilities.

 

Job Type: Full-time


 

 

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