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Technical Writer

We are looking for full-time applicants for Technical Writer

CUORE is looking for a Technical Writer with passion to drive revenue and results for our growing client base.  CUORE is sales/customer service call center located in Henrico, VA that focuses on client revenue generation and customer contact strategies for our clients.  

Your role as a Technical Writer will play an integral part in helping our clients: 1) prepare instruction manuals and supporting documents, 2) communicate complex technical information into an easy to understand format, 3) develop, gather, and disseminate technical information to clients and call center agents,  4) work with clients to disseminate multiple websites to extrapolate needed information, and 5) develop clearly written, illustrated instructional manuals of methodologies for distribution to call center agents to emulate on their own.  

JOB REQUIREMENTS:

Strong organizational skills

Ability to work independently and make decisions

Strong written and oral communication skills in English

Determine the needs of end users of technical documentation

Study websites and customer application processes and talk with programmers and designers

Work with technical staff and management to make manuals easy to use and simplify instructions

Organize and write supporting documents for end users

Use photographs, drawings, diagrams, animation and charts that increase end users’ understanding

Select appropriate medium for message and audience, such as manuals or online videos

Standardize content across platforms and media

Gather feedback from clients, end users and QA for continually improvement

Revise documents as new issues arise

Overall client experience and satisfaction

Maintain appropriate documentation

Travel both domestic and international (must have a valid passport)

REQUIRED EDUCATION, SKILLS, ABILITIES, QUALIFICATIONS AND EXPERIENCE:

Bachelor's Degree required (Business, Marketing, Communication, English or related field)

3 year+ experience

Experience with MS Office and analytic tools

Experience in technical writing

Experience with web development or web languages a plus

Ability to effectively communicate with an IT department, management and clients

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