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CUSTOMER EXPERIENCE SPECIALIST II

 

Cuore is a high volume Inbound/Outbound Sales and Customer Service Call Center dedicated to helping each individual achieve their highest earning potential! We represent several major brands of products and services.

We are looking to add to our WORLD-CLASS Customer Service Full-Time Team!!!

This is a high level Customer Experience Specialist who will assist with service and product information, solutions and relevant details by providing functional guidance and assistance to current and potential customers.

 

Job Responsibilities:

  • Work effectively within multiple platforms while assisting customers.
  • Provide an excellent customer experience by being courteous, knowledgeable and professional.
  • Absorb & relay information to potential customers in a clear, concise manner.
  • Respond to customers’ questions and assist with program sign-up.
  • Use product knowledge to inform/educate customers.
  • Provide information about products and services.
  • Record call feedback and determine if escalation is needed.
  • Deal directly with customers by telephone, and email.
  • Communicate effectively both orally and in writing.
  • Full understanding of mobile applications (downloading and use) with the ability to assist others.
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Resolve customer issues via multiple forms of communication.
  • Use critical thinking to efficiently and effectively resolve customer inquiries.

Job Expectations:

  • To utilize client specific platform and scripting to complete assigned tasks;
  • Adhere to the client specific guidelines for customer communication.
  • Provide an excellent customer experience in all interaction.
  • Uphold all company policies and procedures including but not limited to; attendance, punctuality, and/or behavior requirements as outlined by CUORE.

Key Competencies:

  • Interpersonal skills
  • Communication skills - verbal and written
  • Active listening skills
  • Problem analysis and enhanced problem-solving skills
  • Attention to detail and accuracy
  • Customer service orientation
  • Adaptability
  • Initiative
  • Critical Thinking
  • Proficient in navigating multiple computer platforms
  • Ability to motivate and empower
  • Minimum of 1 year technical/APP experience.
  • You must be an empathetic problem solver with a drive to help others.
  • Skills/Qualifications:
  • Excellent phone etiquette and articulation
  • Ability to quickly answer Frequently Asked Questions (FAQs)
  • Excellent computer skills; coachable personality; service-oriented nature
  • Critical Thinking/Problem Solving Abilities
  • High school diploma or equivalent
  • Customer Service experience - REQUIRED
  • Bilingual in Spanish is a plus!

To join our expanding team, these are the qualities we are looking for:

  • 2 Years experience in a complex customer service environment
  • Open availability including evenings and weekends.
  • Extensive experience with APPS and APP implementation

Job Type: Full-time

 

 

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